On occasion, selected products on Shop Canopy will be available to order before the inventory is ready to ship ("pre-sale").
Canopy, from time to time, may make changes to this policy to reflect changes in its legal or regulatory obligations. We will post any revised version of this policy on our website, and we encourage you to refer back to it on a regular basis. If you purchase a presale item after those changes are in effect, you agree to the new policy.
If you wish to cancel an order containing a pre-sale item, please contact Customer Care via phone or email. Have your order number and email address ready to provide to Customer Care to complete the cancellation.
We do not currently accept cancellations for orders that do not contain a presale item.
Phone: 833-826-3223. Our lines are open Monday – Friday 9 a.m. to 7 p.m. EST, and closed on Saturday and Sunday.
Email: Use the Contact Us form to send a detailed email.