We collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes:
We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our business.
As a general rule, Canopy collects personal information directly from you on www.shopcanopy.com. In most circumstances where we intend to collect personal information about you from a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions).
We may collect information related to your visit to any of our websites, including the IP address and domain used to access our websites, the type and version of your browser, the website you came from to access our website(s), the page you entered and exited at, any website page within our website(s) that is viewed by that IP address and what country you are from. We use this information to monitor our websites’ performance (such as number of visits, average time spent, page views) and for our business purposes such as: (i) customizing certain content that we think you might like based on your usage patterns; (ii) improving our products and services; and (iii) upgrading our websites.
We may place a “cookie” on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our websites to identify you and to record your passwords and preferences. The cookie allows us to track your visit to our website(s) so that we can better understand your use of our website(s) so that we can customize and tailor them to better meet your needs. Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (i) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (ii) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you may not be able to access a number of web pages found on our websites. We use Adobe Experience Cloud solutions to collect and analyze information, such as your clicks on the website and related social media pages, location information from your mobile device or web browsers, and items you’ve purchased or placed in your shopping cart. Adobe Experience Cloud’s privacy FAQ can be accessed here . You may adjust your browser to disable Adobe Experience Cloud but this may result in a limited user experience on www.shopcanopy.com.
Our websites may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Canopy is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
Finally, our website may provide you with an opportunity to interact with others and share your thoughts, information, content and materials (collectively “User Generated Content”). You are solely responsible for the User Generated Content that you post on our websites. Unless explicitly stated otherwise, any User Generated Content that you post onto our websites (including your username) will be made publicly available. As such, do not post any personal information onto our websites (such as your name or email address) if you wish to remain anonymous.
Canopy collects personal information to enable us to manage, maintain, and develop our operations, including for example:
We may use your personal information:
We may share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with managing our relationship with you, including third parties that provide services to us or on our behalf.
For example, we may share your personal information from time to time with our third-party information technology, data processing, payment processing, advertising/marketing, call center and age/identity verification service providers so that we may operate our business, some of which may be located in the United States. Some of your information may be processed by Adobe cloud-based systems, under our direction and control. As a result, your personal information may be collected, used, processed, stored or disclosed in the United States and may potentially be accessible to law enforcement and national security authorities of that jurisdiction. However, it is important to note that in the unlikely event United States law enforcement and/or national security authorities request your personal information, it shall only be provided in strict accordance with the law and subject to all required legal permissions. To the extent permissible, you will be informed if disclosure of your personal information is requested by law.
Finally, your personal information may be disclosed:
- to third party databases for the purposes of verifying your age;
- as permitted or required by applicable law or regulatory requirements;
- to complly with valid legal processes such as search warrants, subpoenas or court orders;
- as part of the regular reporting activities of Canopy;
- to protect the rights and property of Canopy;
- during emergency situations or where necessary to protect the safety of a person or group of persons; and
- with your consent.
Some browsers support a “Do Not Track” (or, DNT) feature, a privacy preference that you can set in certain web browsers, which is intended to be a signal to websites and services that you do not wish to be tracked across different websites or online services you visit, across time. Our website currently does not recognize or respond to DNT signals, so DNT settings do not change the way the websites operate.
Please note that we cannot control how third-party websites or online services you visit through our website respond to DNT signals. Please check the privacy policies of those third parties for information on their privacy notices.
It is important to us that we collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Chief Legal Officer, who also acts as Canopy’s Chief Privacy Officer, using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Chief Legal Officer.
Canopy will endeavor to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. Unfortunately, we cannot guarantee complete security: (i) unauthorized access, use, or disclosure, (ii) hardware or software failure, and (iii) other events may potentially compromise the security of your personal information.
The security of your personal information is important to us, please advise our Chief Legal Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.
In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.
You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Chief Legal Officer, at firstname.lastname@example.org or toll-free at 1- 855-558-9333. You may also request deletion of your personal information by contacting our Chief Legal Officer. Please note that any such communication must be in writing.
When requesting access to your personal information or deletion of your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. This may include, for example, requesting you to submit information to match information we have on file for you, such as your name, address, or telephone number. We will provide your personal information upon your request in a easily-read format. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Chief Legal Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
The website www.shopcanopy.com does not specifically offer goods or services to residents of the European Union, or seek to monitor their behavior. Nevertheless, to the extent that the General Data Protection Regulation may apply to the website, each individual residing in the European Union whose personal information is processed by the website has certain rights. These are:
If you are under 18 years of age, you are not permitted to register for an account or otherwise submit any personal information to us, including your name, address, or e-mail address. If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to our Chief Legal Officer . Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested. If we discover that we have collected any personal information from a child under the age of 18, we will suspend the associated account and remove that information from our database as soon as possible. By registering for an account or submitting any personal information to us, you represent and warrant that you are 18 years of age or older.
Canopy Growth Corporation
1 Hershey Drive
Smiths Falls, Ontario
K7A 0A8, Canada
Attention: Chief Legal Officer
Telephone: 1- 855-558-9333