Just call us at 1-833-826-3223. A customer care representative will discuss your concerns with the product and will e-mail you a product return slip to print and put inside of the return package. We’ll also send you a return shipping label to print and put on the outside of the return package. If there’s a problem with the quality of the product we shipped to you, please pardon the inconvenience, and the shipping fee is on us! For other returns, or if you just are not pleased with the product, we will deduct the price of ground shipping from the refund of the purchase price. As long as we receive the returned product within 30 days, the price of the refunded product should show up in your account within 1-2 billing cycles. If you would like a replacement rather than a refund, great! We will ship you a replacement product and will waive shipping fees. For repeated product returns or on other rare occasions, we reserve the right to refuse a refund or replacement.