By purchasing products on this website, you agree and understand the products purchased contain hemp-derived cannabinoids. While our manufacturing facilities are registered with the U.S. Food and Drug Administration and certified for FDA-required current Good Manufacturing Practices, these products have not been evaluated by the FDA for safety and / or efficacy. We make no claims that our products will cure, mitigate, treat or prevent any health conditions or diseases, or claims as to any benefits from our products. If you decide to purchase our products, your decision is based on your own opinions as to any benefits these products may provide.
All CBD products carry a 30-day customer satisfaction guarantee. If you are not satisfied following the purchase of any product, simply return the unused portion of the product by calling us at the number below for directions. If we receive a returned product within 30 days, we will issue a full refund or replace the product. Again, your purchase of product and acceptance of the terms of purchase means you agree to and understand the refund policy. We reserve the right to refuse sale of products.
Gift bags are non-refundable.
Storz + Bickel Devices
No returns/no refunds: All sales are final. No refunds will be given after sale. No returns will be accepted.
HOW DO I RETURN A CBD PRODUCT?
Just call us at 1-833-826-3223. A customer care representative will discuss your concerns with the product and will e-mail you a product return slip to print and put inside of the return package. We’ll also send you a return shipping label to print and put on the outside of the return package. If there’s a problem with the quality of the product we shipped to you, please pardon the inconvenience, and the shipping fee is on us! For other returns, or if you just are not pleased with the product, we will deduct the price of ground shipping from the refund of the purchase price. As long as we receive the returned product within 30 days, the price of the refunded product should show up in your account within 1-2 billing cycles. If you would like a replacement rather than a refund, great! We will ship you a replacement product and will waive shipping fees. For repeated product returns or on other rare occasions, we reserve the right to refuse a refund or replacement.
DAMAGE DUE TO FREIGHT OR SHIPPING
All of our products are tested for quality, and all shipments are carefully inspected before leaving the warehouse. Upon delivery, please check your product carefully for accuracy and to ensure it was not damaged en route. All claims for missing and/or damaged product must be made with 48 hours. Please contact us and provide detailed information for any product missing and/or damaged during shipping within that time. We will ask you for a full description and review the circumstances and issue you a product return slip and return shipping label, as appropriate. At our choice, we will refund the purchase price or replace the product at our expense.
Phone: 833-826-3223. Our lines are open Monday – Friday 9 a.m. to 7 p.m. EST, and closed on Saturday and Sunday.
Email: Use the Contact Us form to send a detailed email.